Tenants

Each Company will have at least one Tenant, up to three total. A Tenant is the instance of your Adaptiva Cloud product. After setting up and connecting a Tenant, an Admin can download client installers, view and interact with real-time dashboards, create workflows, etc.

Create a new Tenant within the Company you created, either under My Tenants on the OneSite Cloud Portal Home page or the Tenants tab of the Company page.

Create a Tenant

1. Select + New Tenant on the Tenants tab on the Company page.

   
2. Enter the desired Name and Description in the respective fields under General Settings on the Create Company Tenant Configuration dialog.

   
3. Enter the desired Subdomain in the respective field. For example, cloudpatch creates the URL cloudpatch-company.adaptiva.cloud.

   The system combines the Tenant subdomain with the Company subdomain to create the Tenant portal URL. The subdomain must follow specific requirements:

   • Starts with a letter

   • Lowercase alphanumeric

   • Between 1-30 characters

4. Configure the Creation Settings using the following steps:

   

   a. Select Browse next to Initial Administrators.

   b. Select the desired Administrator from the All Administrators list.

   c. Select OK to return to the Create Company Tenant Configuration dialog.

   

   The administrator appears in the Initial Administrators list under Creation Settings.

   d. (Optional) Enter a product license key into the Initial License field, and then select +Save License Key to add it to the Tenant. Add additional license keys, as necessary.

5. Select the desired region from the Tenant Region dropdown list under Regioning.

   
6. Configure the settings under Scheduling Settings:

   

   a. Set the Maintenance Schedule for when the Tenant may be taken offline for maintenance. A one-hour window is assigned to your Tenant. Set the schedule using the following steps:

   1. Select the day from the dropdown menu.

   2. Select , and then select the desired time from the dialog.

   3. Select the desired time zone from the dropdown menu.

   b. Set the Backup Schedule time using the following steps:

   1. Select , and then select the desired time from the dialog.

   2. Select the desired time zone from the dropdown menu.

1. Select Save at the upper-left of the Create Company Tenant Configuration dialog.

   

   The system may take several minutes to create your Tenant. When it is ready, you will receive an email from [email protected] confirming that the Tenant is available for use.

   

Provisioning States

A Tenant appears under My Tenants with a Provisioning State icon. The following icons indicate the provisioning state of the Tenant:

• Setup: This icon () indicates that the system is setting up the new Tenant.

• Active: This icon ( ) indicates that the Tenant is active.

• Disabled: This icon () indicates that the Tenant is disabled.

Manage your Tenant

Once you have created your Tenant, you can manage your Tenant settings from the Cloud Portal at any time.

1. Click Manage under your Tenant from the Home page on the Cloud Portal.

   
2. This will display your configurations made during creating a new Tenant. You can alter the following settings:

   • Tenant Name

   • Tenant Description

   • Tenant Region

   • Scheduling Settings

   

Super Administrators and Administrators can be managed in their respective tabs. You can add or remove users from either user type. For more information about user roles, please see our Administrator Roles page.

Additionally, you can download cross-platform Tenant client files and Reset Client Activation Tokens.

Connect to Your Tenant

Connect to your Tenant using the following steps:

1. Select Connect on the Company page. You can also connect via the Tenant page at the upper-right corner, or on the main landing page when first signing in.

   
2. The Adaptiva Admin Portal will appear indicating your Tenant has successfully been connected. For further instructions on how to

   

Downloading the Adaptiva Client

Download the installation file () next to the desired OS option under:

Tenant Client Downloads. For more information on downloading and installing the Adaptiva Client for Linux, macOS, or Windows, see SaaS Client Installation.

My Tenants Section

Create, connect, manage, or delete tenants under My Tenants on the Home page, depending on the permissions assigned to you.

To manage a tenant, select Manage on the appropriate tenant.

Scheduling Settings

Set the maintenance schedule for upgrading the Tenant, and the backup schedule under Scheduling Settings on the Tenant page.

Reset the Client Authorization Token

1. Select Reset Client Authorization Token under Tenant Client Downloads on the Tenants page.

   

   The new token appears on the Reset Client Authorization Token dialog:

   
2. (Optional) Select Regenerate Token to create a different token or enter your own token.

3. The token must be an alphanumeric string between 8-64 characters.

4. Select OK to return to the Tenant page.

Delete a Tenant

1. Select Delete Tenant on the upper-right of the Tenant page or on the Home page under My Tenants.

   

   

   The Schedule deletion for <...> dialog appears:

   
2. (Optional) Select the Export Logs button in the top right of the Schedule deletion window. This will automatically download a .log file to your Downloads folder by default.

   
3. Select OK to schedule the deletion of the Tenant.

   Tenants will automatically be deleted 90 days after the request. You will receive an email from [email protected] confirming that the Tenant was deleted.

Cancel Tenant Deletion

Select Cancel Deletion Request on the upper-right of the Tenants page to cancel the Tenant deletion request or from the My Tenants section of the Home page.

You will receive an email from [email protected] acknowledging the cancellation of the Tenant deletion request.

Update Tenants to latest version

By default, updates are sent from Adaptiva automatically to the your Cloud Portal Tenants. Your Tenant will update to the latest version during your defined Maintenance Schedule. If you are in an active session, you will see a banner request to refresh the page so you can view the latest released version. This will also automatically trigger the new version to be deployed to your clients.