# Requests

Scans are performed daily at 6 AM and are load balanced over 8 hours, however, you can manually trigger a client scan of specified products with **Scan Requests**. Additionally you can clear the maximum number of times a patch can fail installation value to allow further installation attempts with **Failure Reset Requests**.

For instance, if you have just installed a new product onto a client device and don't want to wait until the daily scan the following day, you can create a **Scan Request** to immediately run a scan on the client device. Or if you are troubleshooting, you can create a **Failure Reset Request** that will clear the known data of the products installed on a client device, so you can compelete a clean scan and see where there may be an issue.

## Create a scan request

1. Select **Advanced Settings > Flex Controls > Requests > Scan Requests**.
2. Click **Browse** next to **Target Business Units** and select the Business Unit(s).
   * If you have chosen a Target Client(s), selecting a Business Unit(s) is optional.
3. Click **Browse** next to **Target Clients** and select a client(s) for the scan to be applied.
   * If you have chosen a Business Unit, selecting a Target Client(s) is optional.
4. (Optional) Click **Browse** next to **Patching Strategies** and select a patching strategy that you'd like to associate with the selected client devices.
5. Select either **Scan all Software** and optionally select **Reset Data** if you want to reset a previous scan and then run a clean scan.

   Alternatively, you can click **Browse** next to **Software** to scan only selected products. This is useful in the event that a scan is too resource intensive to run during normal business hours and you only want to scan for the new product that was installed on the client.
6. Click **Submit**

   ![](https://2503798551-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7VJNM00p5XQ4pMWqCu8y%2Fuploads%2Fgit-blob-c38c9c9f78e37ff73eb0b96e7e1f02023564dec5%2Fcreate-scan-request.png?alt=media)

This will now trigger an immediate scan of the chosen target clients.

## Create a failure reset request

1. Select **Advanced Settings > Flex Controls > Requests > Failure Reset Request**.

You can follow the same steps 2-4 as [Scan Requests](#create-a-scan-request) above, then select either **Reset All Software** or choose individual **Products** and **Patches** you'd like to reset. After you submit your request, this will immediately reset the scan and what was previously reported to OneSite Patch from the client device(s). This will give you a clean slate to perform another scan.

![](https://2503798551-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7VJNM00p5XQ4pMWqCu8y%2Fuploads%2Fgit-blob-d12e3f97fe7bdaa4773f660a9e6388cd2793ea2d%2Fcreate-failure-reset.png?alt=media)