Event Notifications

The Event Notifications feature allows you to configure the settings for a SMTP Provider. By default email notifications are sent from [email protected]. However, by setting up your SMTP Provider, notifications can be sent from a specified email address in your environment.

For example, you could have email notifications sent from PatchAdmin@<yourcompany>.com with your company's logo and signature.

Event Notifications can be used in conjunction with the following:

• Communication Providers - You have the choice of two types of SMTP: HTML or Simple Text. This is determined by the Communication Provider you select in your Approval Chain or Notification Settings. For more information regarding Communication Providers within OneSite Patch, please see our Communication Providers page.

• Approval and Notification chains - By default Approval Chains are set to HTMLEmailCommunicationProvider for the auto-created Super Admins. You can change this to either HtmlSmtpServerCommunicationProvider or SimpleSmtpServerCommunicationProvider in order to use the SMTP you set up in Event Notifications.

• Dashboard Subscriptions - Dashboard Subscriptions allow you to send the results of a specific dashboard via email to Administrators defined in a specific Role on a specified schedule. Dashboard Subscriptions can only use SMTP so it is required to setup Event Notifications prior to creating your first Subscription.

Each user must have an email associated with their account in order to receive any email notifications. By default, if the Super Admin was selected during installation to be the logged on Active Directory account, that account will not have an email address. Remember to update the Administrator account to include an email address.

Additionally, if Active Directory users are added via group membership, they will not have an email address and each must be updated to include the appropriate email address.

Set up Event Notification configurations

Event Notifications can be accessed in the OneSite Platform and will be applied to all Adaptiva solutions. Below are steps to configure your Event Notification settings.

Email Notification Settings

1. Click the settings gear in the top right of the Admin Portal.

2. Select Settings > Event Notifications.

   
3. Toggle ON Use Email Notifications.

4. Enter the following into each field:

   

   • Mail Sever - Enter the FQDN or URL of the SMTP mail server.

   • Mail Server Port - Enter the port.

   • (Optional) Email Address and Email Password - Enter the email address and password. This email address is for the server itself for authentication. You will not need to enter either if Use Unauthenticated SMTP is toggled ON.

   • From Email Address - Enter the email address you'd like email notifications to be sent from.

   • Use TLS or Use SSL - Toggle ON either TLS or SSL.

   • Use Unauthenticated SMTP - Toggle ON if your SMTP server does not require authentication.

Email Customization Settings

These settings are customization options that are only applied to the HtmlSmtpCommunicationProvider Communication Provider.

1. Logo URL - Enter the URL of your Logo image file. By default this will be the Adaptiva logo. The logo must be in a PNG file format.

2. Support Contact - Enter instructions on how your users can contact your support team.

3. Email Support - Enter a personalized email signature.

Related pages

Communication Providers