Set up Tenant

Each Company will have at least one Tenant, up to three total. A Tenant is the instance of your Adaptiva Cloud product. After setting up and connecting a Tenant, an Admin can download client installers, view and interact with real-time dashboards, create workflows, etc.

Create a new Tenant within the Company you created, either under My Tenants on the OneSite Cloud Portal Home page or the Tenants tab of the Company page.

Create a Tenant

1. Select + New Tenant on the Tenants tab on the Company page.

   
2. Enter the desired Name and Description in the respective fields under General Settings on the Create Company Tenant Configuration dialog.

   
3. Enter the desired Subdomain in the respective field. For example, cloudpatch creates the URL cloudpatch-company.adaptiva.cloud.

   The system combines the Tenant subdomain with the Company subdomain to create the Tenant portal URL. The subdomain must follow specific requirements:

   • Starts with a letter

   • Lowercase alphanumeric

   • Between 1-30 characters

4. Configure the Creation Settings using the following steps:

   

   a. Select Browse next to Initial Administrators.

   b. Select the desired Administrator from the All Administrators list.

   c. Select OK to return to the Create Company Tenant Configuration dialog.

   

   The administrator appears in the Initial Administrators list under Creation Settings.

   d. (Optional) Enter a product license key into the Initial License field, and then select +Save License Key to add it to the Tenant. Add additional license keys, as necessary.

5. Select the desired region from the Tenant Region dropdown list under Regioning.

   
6. Configure the settings under Scheduling Settings:

   

   a. Set the Maintenance Schedule for when the Tenant may be taken offline for maintenance. A one-hour window is assigned to your Tenant. Set the schedule using the following steps:

   1. Select the day from the dropdown menu.

   2. Select , and then select the desired time from the dialog.

   3. Select the desired time zone from the dropdown menu.

   b. Set the Backup Schedule time using the following steps:

   1. Select , and then select the desired time from the dialog.

   2. Select the desired time zone from the dropdown menu.

1. Select Save at the upper-left of the Create Company Tenant Configuration dialog.

   

   The system may take several minutes to create your Tenant. When it is ready, you will receive an email from [email protected] confirming that the Tenant is available for use.

   

Provisioning States

A Tenant appears under My Tenants with a Provisioning State icon. The following icons indicate the provisioning state of the Tenant:

• Setup: This icon () indicates that the system is setting up the new Tenant.

• Active: This icon ( ) indicates that the Tenant is active.

• Disabled: This icon () indicates that the Tenant is disabled.

Connect to Your Tenant

Connect to your Tenant using the following steps:

1. Select Connect on the Company page. You can also connect via the Tenant page at the upper-right corner, or on the main landing page when first signing in.

   
2. The Adaptiva Admin Portal will appear indicating your Tenant has successfully been connected. For further instructions on how to

   

Downloading the Adaptiva Client

Download the installation file () next to the desired OS option under:

Tenant Client Downloads. For more information on downloading and installing the Adaptiva Client for Linux, macOS, or Windows, see SaaS Client Installation.