Manage Account

Manage your user account details, change your password, or delete your account by navigating to | Manage Account page.

Update User Information

1. Select on the upper-right of the Home page, and then select Manage Account on the dialog that appears.

   
2. Make the desired updates to the fields below, and then select OK to save your changes.

   

• First Name

• Last Name

• Voice Phone Number

• After Office Phone Number

• Text Message Phone Number

• WhatsApp Phone Number

• Teams Webhook URL

Change Your Password

1. Select Change Password on the Manage Account page. The Change Password dialog appears.

   
2. Enter the new password in the Enter New Password field.

3. Re-enter the new password into the Confirm Password field.

4. Select OK to return to the Manage Account dialog.

Set up MFA

1. Select Set up MFA on the Manage Account dialog. The Multi-factor Authentication Setup dialog appears. MFA is only available with native-logins.

2. Set up MFA using one of the following options:

   a. Scan the QR code with the authenticator app on your mobile device on the QR Code tab.

   

   • Enter the authentication code from your authenticator app into the field to complete setup.

   b. Copy the authentication secret on the Authentication Secret tab.

   1. Use the authentication secret to register a new account with your authentication app.

   2. Enter the authentication code from your authenticator app into the field to complete setup.

   

Delete Your Account

1. Select Delete Account on the Manage Account dialog to delete your account. The Are you sure? dialog appears.

   
2. (Optional) Select the Export Logs button, this will automatically save a .log file to your Downloads folder by default.

   
3. Select OK to confirm the account deletion.